Help from the same team that installed it.
Real Denver technicians answer real phones. Whether you need to activate a new system or troubleshoot a sensor, we're here.
Pick a category to get started
Just had your system installed? We'll walk you through pairing your panel, cameras, and mobile app.
Reset your password, add a user, set custom notifications, or arm scenes on a schedule.
Sensor showing a fault, camera offline, low battery? Schedule a local technician visit.
Update payment, change your monitoring plan, or transfer service when you move.
Common questions, straight answers
What do I do when my alarm accidentally goes off?+
Enter your disarm code on the panel, then answer the monitoring center when they call, they'll cancel dispatch with your verbal passcode.
How do I add a new user to the Alarm.com app?+
Open the Alarm.com app → Users → Add User. Choose a unique 4-digit code and set the arming/disarming permissions.
My camera says offline. What now?+
Power-cycle the camera, confirm your Wi-Fi is up, and give it 3-5 minutes to reconnect. If it stays offline, call us, we'll remote-diagnose.
Do I need to notify the city of my alarm system?+
The City of Denver requires an alarm permit for monitored systems. We can walk you through the application.
Monitoring center
Signal problem, false alarm, or verified event? Reach Rapid Response® directly.
1-800-543-3238Respond Security office
Installations, service, billing, and everything else. Local, human, and quick.
Still need a hand?
Call our Denver office today.